Seattle's Mortgage Broker Testimonials

Read what our past customers have to say below. Over 5 years under the SMB brand, we've built up a reputation of putting the customer first. We pride ourselves on customer success.

Chris Raunio

20:39 21 Mar 19

Joe was EXTREMELY helpful in guiding us through the mortgage process. He was great at explaining everything to us clearly and presenting all of our options. We never waited more than 10 minutes for an answer to our questions, even on the weekends!He made the whole process very relaxing, and made us confident that we understood what we were signing up for. On top of that he was able to close in 2 weeks!Highly recommended!EDIT: Joe contacted us out of the blue with a refinancing plan to save us money on our mortgage and he was a pleasure to work with again. He's always looking out for the client's needs and never stops working for you!

Joseph Mulford

02:03 24 Feb 19

Top notch service throughout the process and follow-up afterwards. Highly recommended.

Ethan Goh

06:54 01 Nov 18

Joe was great to work with. He was efficient, knowledgeable, and good at navigating the mortgage landscape. Moreover, he was transparent and responsive to any detailed questions that I had regarding the loan options available, which allowed me to make an informed decision based on my circumstances. One of the best parts of working with him was his promptness of reply and availability over multiple channels (voice call, texting, and email), and he adapted to whichever medium was most appropriate for the situation.I was extremely satisfied with the service Joe provided, and I would definitely be reaching out to him again with any of my future mortgage needs.

Chiyo Crawford

03:11 01 Oct 18

We had a great experience working with Joe Tafolla. We were first time home buyers and bombarded Joe with so many questions— he always took the time to answer thoughtfully and often offered more than one way of explaining things since we all have different ways of taking in information. He made us feel like we were his only clients, communicating with us regularly and responding to our questions right away, either by phone or by email. He has a positive and upbeat attitude which is so helpful when working through the complex, not-so-fun part of finances. Most of all, he is extremely knowledgeable and transparent. Thanks, Joe! We love our home, which wouldn’t have been possible without you!

Kris Pitzler

05:29 23 Sep 18

My wife and I are first time home buyers and had the great fortune of working with Joe Tafolla for our home loan. He guided us through the process professionally and painlessly.We had a very short time to close and Joe worked very hard on our behalf to make it happen on time with no hiccups.We won’t use anyone else in our future home buying and highly recommended him to anyone needing a home loan.

Osbaldo Escoto

10:04 18 Sep 18

I could not be happier with my refinance process. Joe Tafolla went above and beyond to make the process as smooth and as easy as possible. Very minimal work was needed on my end and I had cash out funds and closed within three weeks of beginning my refinance. I would definitely recommend Seattle Mortgage Brokers for anyone trying to buy, refinance, or sell their home.

Mason Maki

19:07 24 Aug 18

Joe Tafolla is AMAZING! I have worked with Joe on numerous occasions and his service is outstanding. He is on top of his game and makes me feel like his #1 priority. Reach out to Joe if you are in the market for a mortgage or refinance, you won't regret it!!! Thanks for everything Joe, look forward to working together again soon.

Terry Vehrs

19:28 03 Jul 18

Joe is in a class by himself. Extraordinary Service! Others talk, He truly delivers. Extremely Fast Service. It is hard to impress me but he does every time. Terry Vehrs Windermere Real Estate.

Sarah Langum

01:49 13 Jun 18

My experience with Seattle Mortgage Broker, Joe Tafolla specifically, was amazing. I never felt overwhelmed or like I was being an inconvenience with all of my questions. You did a great job of educating me and guiding me through what was going on without me feeling incompetent for not knowing what was going on. Your ability to work so effortlessly with all of the other people involved with my transaction was fantastic. Also, your ability to close so quickly was a great bonus. I do not have enough great things to say in regards to my experience and cannot wait till we get to work together again! Thank you so much for working so tirelessly for me and getting me the best deal absolutely possible. You are the best!

John Dallas

17:41 07 Jun 18

FASTEST & MOST PROFESSIONALI've had the pleasure of working with Joe for almost two years and can easily say that he is one of the most professional and punctual loan officers I work with. I am an Account Executive for a large wholesale lender so I get the opportunity to interact with thousands of loan officers throughout every point in their career. It is easy to see that Joe is a true professional, he doesn't have issues or last minute 'surprises' in underwriting, his rate locks never expire and every one of his loans are ready at escrow days, sometimes weeks, before they were scheduled to be there. My internal staff love him, the underwriters bend over backwards to help and the senior level management fight over who gets to work on his files, because they are just that smooth. Watching him work is like an episode of the Twilight Zone, the guy is a machine. He originates, processes, closes and somehow still manages to blow people away with his 5 Star service. During the time I have known him he has always picked up his phone, realistically I think there have been two times in two years that he didn't answer within the first 3 rings. If you don't believe me, give him a call and see for yourself.

daniel natividad

07:36 07 Jun 18

Joe was a extremely personable and efficient broker. The communication was effective and timely. We felt great with the entire process and were fully prepared to make an offer and purchase our home so seamlessly.

Jon Robles

00:34 06 Jun 18

Joe was amazing! Made the experience so easy for us, being first time home buyers and all. So thank you Joe and keep on doing your best.

Kaitlin Goodsell

23:30 04 Jun 18

I am a transaction coordinator and Joe was great to work with! Thorough communication throughout the entire loan which made everybody's job easier. Would love to do business with again.

Annie Park

16:46 21 May 18

Joe Tafolla is an AMAZING Loan officer and his Team at Seattle Mortgage Broker.He is so helpful and knowledgeable. He helped me and my family with buying our home 2 yrs ago and still continuing to help us with any questions we have. I Extremely Recommended Joe Tafolla with no Hesitation.

Chris Raunio

16:26 16 May 18

Lisa Thompson

22:09 13 Feb 18

Joe Tafolla with Seattle Mortgage Brokers is an outstanding loan officer to deal with - he is thorough, organized, prompt to reply, and makes the loan process seem like a breeze. He was able to quickly analyze the best rate and terms for us, provide an approval letter, and get us to the closing in less than two weeks if we needed that, even when I was communicating with him from overseas. Words along can not express our gratitude and appreciation for all the Joe was able to do for us to close in minimal time. Joe is fantastic to work with and we will definitely work with him again. Ten stars would be more appropriate for Joe. He provides the best customer service, knows his stuff and we would highly recommend him to anyone!

Tony Diaz

06:43 11 Jan 18

As a first time home buyer we were nervous about buying a house but Joe made it a very easy for us. He is very knowledgeable made it a easy experience. We had a fast closing and he explained everything clearly and got it done faster then we thought. I would highly recommend to anyone.

Maxim Khailo

18:13 27 Nov 17

Joe is amazing and works very hard for you. I highly recommend him. 10/10 would use again.

Mark Oberpriller

16:03 27 Nov 17

Joe is amazingly fast and extremely professional. I would recommend him to anyone without hesitation. If you need to close fast in the Seattle area, stop searching and use Joe.

Jesse Rodriguez

22:20 13 Apr 17

Joe is the best of the best. I've been referring clients to him for over 12 years. He'll close your loan fast!

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Bo L.

2017-10-24 12:28:27

One word to describe Joe is WOW! We got our key in 2 weeks. Joe is on his game and a Broker extraordinaire. He's extremely responsive, professional, true...

Alma G.

2018-02-01 10:43:06

Above and Beyond!I dreamed of owning my first home and had been discouraged by many other brokers. Joe took the time to review my documents and suggest...

Jana S.

2017-12-28 15:10:16

300 hand claps for Joe!!! Wow service from start to finish. I presented an offer for a client and the listing agent was very hesitant. Joe called the...

Chris R.

2018-05-15 13:50:12

Joe was EXTREMELY helpful in guiding us through the mortgage process. He was great at explaining everything to us clearly and presenting all of our options....

James G.

2018-05-17 10:16:52

Joe was nothing short of fabulous! He guided my clients through the loan process and when they bought a high end home, he had their jumbo loan ready to...

Daniel N.

2018-06-07 00:37:50

Joe was a extremely personable and efficient broker. The communication was effective and timely. We felt great with the entire process and were fully...

Caitlin M.

2018-06-12 19:06:45

Living as natives in the ever growing Seattle housing market, my boyfriend and I thought it was out of our reach to ever buy a home as prices got higher, so...

Terry V.

2018-07-03 12:30:21

Joe is in a class by himself. Extraordinary Service! Others talk, He truly delivers. Extremely Fast Service. It is hard to impress me but he does every...

Mason M.

2018-08-24 12:21:24

Joe Tafolla is AMAZING! I have worked with Joe on numerous occasions and his service is outstanding. He is on top of his game and makes me feel like his #1...

Jonathan R.

2018-04-08 20:13:19

So where do i start? January 2018, My girlfriend and I decided it was time to stop renting and purchase our first home. We had no idea where to begin. so we...

Kris P.

2018-09-22 22:40:31

My wife and I are first time home buyers and had the great fortune of working with Joe Tafolla for our home loan. He guided us through the process...

Chiyo C.

2018-09-30 20:57:36

We had a great experience working with Joe Tafolla. We were first time home buyers and bombarded Joe with so many questions-- he always took the time to...

Jennifer M.

2018-10-22 12:23:50

We found Joe on Yelp. We decided to contact him for some information and he was very fast to answer and very honest and transparent from the beginning. We...

Yong-Hui G.

2018-10-31 23:50:20

Joe was great to work with. He was efficient, knowledgeable, and good at navigating the mortgage landscape. Moreover, he was transparent and responsive to...

Evelyn K.

2018-11-15 17:17:36

I normally don't write reviews about people or services unless they are really bad (to warn people about them) or if they are absolutely amazing- let's face...

Gary G.

2019-01-25 17:43:40

This is a long overdue review, but better late than never right. Joe helped me with the mortgage process last year when purchasing a home, and he went...

Scott A.

2019-03-02 08:10:02

Joe is the GREAT! He is helpful, responsive and makes the process of buying, and now refinancing, a breeze. If you are looking for local Seattle mortgage...