CALL SMB 206-251-0818
506 2nd Ave, Suite 1400, Seattle, WA 98104
Seattle's Mortgage Broker Reviews
Read what our past customers have to say below. Over 5 years under the Seattle's Mortgage Brand, and 15+ years of experience, we've built up a reputation of putting the customer first. We pride ourselves on customer success.
Jeff Brady
01:13 19 Dec 19
Sending your financials over to a stranger can be a humbling experience but Joe and his team never made us feel anything but confident and supported. I never thought we'd qualify for as much as we did and as quickly but Joe was determined! The process was so smooth. Joe was always on the ball, I never doubted for a second that we were working with the best mortgage broker in Seattle. I had a clear concise list of actionable items on my end and never wondered where in the process we were or what came next. As a first time home buyer I felt especially grateful to have Joe in our corner. He was patient as we looked at various houses and when we finally found our home he was on it, we were under contract in a day! Joe is THE Seattle mortgage lender.
Manyi Li
21:19 28 Nov 19
Joe was our broker. That was the smartest decision we could have made. He Was able to help us get us approved at an amount that worked great for us and found the best possible time to lock us in to the lowest possible interest rate which is saving more than $200 a month from what it was supposed to be. We will definitely be using Joe again on our next purchase:)
Lowell Thomson
01:44 28 Nov 19
I had an admittedly rough start with SMB due to some communication difficulties. But once Joe Tafolla jumped into the conversation, he solved the issues and helped us proceed with our mortgage.When the process started, we were living overseas and not in a great position for a mortgage. Joe offered sound advice to get us going, and stayed with us along the way. He ended up getting us approved for a mortgage that allowed us to purchase our dream home. Joe was detail-oriented with his communication with us, and always on top of things. I rarely had to wait long for a response to an email with questions. And I asked A LOT of questions. When our closing was going slow, Joe stepped in and got things moving again to help us close quickly.Needless to say our experience with Joe was fantastic and if/when I need another mortgage/refinance I'll be going back to him.
Judy Najavits
06:07 27 Nov 19
Very happy with the exceptional service I received from Joe Tafolla with my recent mortgage refi. He got me the best mortgage interest rate, responded quickly to all of my questions throughout the entire process and provided me with regular updates until I closed. He is extremely knowledgeable about mortgages and very pleasant to work with and I plan to work with him again if I need mortgage assistance in the future. He truly is the best mortgage broker I have ever worked with and highly recommend him. Thanks Joe for all your help!
Chris Hodge
17:12 26 Nov 19
Joe and Adam were great. Super easy to work with and explained everything in full detail. We were nervous starting out since we were first time home buyers but he walked us through the process and made it very easy on us. Even worked some magic and got us a really great interest rate. Thank you!
Kira Martin
21:31 17 Sep 19
Joe Tafolla and his team were superb - from our first phone call I knew I was in good hands. SMB seamlessly handled a complex double refi and kept us informed every step of the way. Joe is extremely responsive and accessible via phone or e-mail. I highly recommend SMB.
Christine Bunch
00:05 01 Aug 19
After a horrible experience with a credit union, we risked losing out on our new home. Joe offered us lightning fast service that went above and beyond. We also got a lower rate and it closed early! Thank you Joe!
Christine Bunch
00:05 01 Aug 19
After a horrible experience with a credit union, we risked losing out on our new home. Joe offered us lightning fast service that went above and beyond. We also got a lower rate and it closed early! Thank you Joe!
Rashed Talukder
16:04 12 Jul 19
Joe is absolutely top notch. If you're looking for someone who provides incredible services, very responsive to communication, and is able to go above and beyond, Joe is the person to go to. He was so helpful throughout the process and I would absolutely recommend him!
Rashed Talukder
16:04 12 Jul 19
Joe is absolutely top notch. If you're looking for someone who provides incredible services, very responsive to communication, and is able to go above and beyond, Joe is the person to go to. He was so helpful throughout the process and I would absolutely recommend him!
M Fiechtner
03:32 03 Jul 19
Joe and his team were fast, efficient, and very informative. They walked us through everything when we asked and powered through when appropriate. This being at least the 5th time we have gone through this process I appreciated that, somethings I needed more information but most I just wanted completed as soon as possible. They were great about both and the only delays came from me being slow to respond or esign. Thanks Joe!
Ben Milgrom
02:29 03 Jul 19
Joe helped me recently with a refinance. I couldn't be more pleased with the service of Joe and his team! He was always available for questions, is very knowledgeable, and got me a good rate. It was the easiest home financing transaction I've ever done (out of about half a dozen). I will certainly use Joe again when I have need in the future, and would recommend him highly.
Ben Milgrom
02:29 03 Jul 19
Joe helped me recently with a refinance. I couldn't be more pleased with the service of Joe and his team! He was always available for questions, is very knowledgeable, and got me a good rate. It was the easiest home financing transaction I've ever done (out of about half a dozen). I will certainly use Joe again when I have need in the future, and would recommend him highly.
Sven Brendel
00:17 15 Jun 19
Very competent and extremely well versed in the business. Not to mention fast. Once I closed on selling me house in California, Joe and his team helped me close on my new house near Seattle in a matter of hours (same day!). He was very quick to respond to any questions and made the process very smooth for us. Definitely recommend.
Dan Swope
16:53 10 Jun 19
Joe has helped me with my original FHA loan and a couple refi's since. He has always taken care of me and is quick to respond to questions. I would highly recommend him.
Fritz Grothkopp
03:25 10 Jun 19
My first mortgage in nearly twenty years and it went off without a hitch. Joe did a great job of keeping me informed at every step in the process.
Ryan Hoback
17:12 28 May 19
If you’re looking for a mortgage broker, Joe is your man. As first time home buyers, loans can be intimidating, confusing and the process is not well defined, Joe changed all of that for us. From the moment we first called him, we knew he would be a great asset in our home buying search. He does all of the heavy lifting for you, the rate comparisons, looking at credit unions, banks and lenders and presents you with the best options all while coaching you through the process. We ended up getting an interest rate we were thrilled with and closed in 21 days on our dream home. Joe will be our mortgage broker for life.
Chris Raunio
20:39 21 Mar 19
Joe was EXTREMELY helpful in guiding us through the mortgage process. He was great at explaining everything to us clearly and presenting all of our options. We never waited more than 10 minutes for an answer to our questions, even on the weekends!He made the whole process very relaxing, and made us confident that we understood what we were signing up for. On top of that he was able to close in 2 weeks!Highly recommended!EDIT: Joe contacted us out of the blue with a refinancing plan to save us money on our mortgage and he was a pleasure to work with again. He's always looking out for the client's needs and never stops working for you!
Joseph Mulford
02:03 24 Feb 19
Top notch service throughout the process and follow-up afterwards. Highly recommended.
Ethan Goh
06:54 01 Nov 18
Joe was great to work with. He was efficient, knowledgeable, and good at navigating the mortgage landscape. Moreover, he was transparent and responsive to any detailed questions that I had regarding the loan options available, which allowed me to make an informed decision based on my circumstances. One of the best parts of working with him was his promptness of reply and availability over multiple channels (voice call, texting, and email), and he adapted to whichever medium was most appropriate for the situation.I was extremely satisfied with the service Joe provided, and I would definitely be reaching out to him again with any of my future mortgage needs.
Chiyo Crawford
03:11 01 Oct 18
We had a great experience working with Joe Tafolla. We were first time home buyers and bombarded Joe with so many questions— he always took the time to answer thoughtfully and often offered more than one way of explaining things since we all have different ways of taking in information. He made us feel like we were his only clients, communicating with us regularly and responding to our questions right away, either by phone or by email. He has a positive and upbeat attitude which is so helpful when working through the complex, not-so-fun part of finances. Most of all, he is extremely knowledgeable and transparent. Thanks, Joe! We love our home, which wouldn’t have been possible without you!
Kris Pitzler
05:29 23 Sep 18
My wife and I are first time home buyers and had the great fortune of working with Joe Tafolla for our home loan. He guided us through the process professionally and painlessly.We had a very short time to close and Joe worked very hard on our behalf to make it happen on time with no hiccups.We won’t use anyone else in our future home buying and highly recommended him to anyone needing a home loan.
Osbaldo Escoto
10:04 18 Sep 18
I could not be happier with my refinance process. Joe Tafolla went above and beyond to make the process as smooth and as easy as possible. Very minimal work was needed on my end and I had cash out funds and closed within three weeks of beginning my refinance. I would definitely recommend Seattle Mortgage Brokers for anyone trying to buy, refinance, or sell their home.
Mason Maki
19:07 24 Aug 18
Joe Tafolla is AMAZING! I have worked with Joe on numerous occasions and his service is outstanding. He is on top of his game and makes me feel like his #1 priority. Reach out to Joe if you are in the market for a mortgage or refinance, you won't regret it!!! Thanks for everything Joe, look forward to working together again soon.
Terry Vehrs
19:28 03 Jul 18
Joe is in a class by himself. Extraordinary Service! Others talk, He truly delivers. Extremely Fast Service. It is hard to impress me but he does every time. Terry Vehrs Windermere Real Estate.
Sarah Langum
01:49 13 Jun 18
My experience with Seattle Mortgage Broker, Joe Tafolla specifically, was amazing. I never felt overwhelmed or like I was being an inconvenience with all of my questions. You did a great job of educating me and guiding me through what was going on without me feeling incompetent for not knowing what was going on. Your ability to work so effortlessly with all of the other people involved with my transaction was fantastic. Also, your ability to close so quickly was a great bonus. I do not have enough great things to say in regards to my experience and cannot wait till we get to work together again! Thank you so much for working so tirelessly for me and getting me the best deal absolutely possible. You are the best!
John Dallas
17:41 07 Jun 18
FASTEST & MOST PROFESSIONALI've had the pleasure of working with Joe for almost two years and can easily say that he is one of the most professional and punctual loan officers I work with. I am an Account Executive for a large wholesale lender so I get the opportunity to interact with thousands of loan officers throughout every point in their career. It is easy to see that Joe is a true professional, he doesn't have issues or last minute 'surprises' in underwriting, his rate locks never expire and every one of his loans are ready at escrow days, sometimes weeks, before they were scheduled to be there. My internal staff love him, the underwriters bend over backwards to help and the senior level management fight over who gets to work on his files, because they are just that smooth. Watching him work is like an episode of the Twilight Zone, the guy is a machine. He originates, processes, closes and somehow still manages to blow people away with his 5 Star service. During the time I have known him he has always picked up his phone, realistically I think there have been two times in two years that he didn't answer within the first 3 rings. If you don't believe me, give him a call and see for yourself.
daniel natividad
07:36 07 Jun 18
Joe was a extremely personable and efficient broker. The communication was effective and timely. We felt great with the entire process and were fully prepared to make an offer and purchase our home so seamlessly.
Jon Robles
00:34 06 Jun 18
Joe was amazing! Made the experience so easy for us, being first time home buyers and all. So thank you Joe and keep on doing your best.
Kaitlin Goodsell
23:30 04 Jun 18
I am a transaction coordinator and Joe was great to work with! Thorough communication throughout the entire loan which made everybody's job easier. Would love to do business with again.
Annie Park
16:46 21 May 18
Joe Tafolla is an AMAZING Loan officer and his Team at Seattle Mortgage Broker.He is so helpful and knowledgeable. He helped me and my family with buying our home 2 yrs ago and still continuing to help us with any questions we have. I Extremely Recommended Joe Tafolla with no Hesitation.
Chris Raunio
16:26 16 May 18
Joe was EXTREMELY helpful in guiding us through the mortgage process. He was great at explaining everything to us clearly and presenting all of our options. We never waited more than 10 minutes for an answer to our questions, even on the weekends!He made the whole process very relaxing, and made us confident that we understood what we were signing up for. On top of that he was able to close in 2 weeks!Highly recommended!
Lisa Thompson
22:09 13 Feb 18
Joe Tafolla with Seattle Mortgage Brokers is an outstanding loan officer to deal with - he is thorough, organized, prompt to reply, and makes the loan process seem like a breeze. He was able to quickly analyze the best rate and terms for us, provide an approval letter, and get us to the closing in less than two weeks if we needed that, even when I was communicating with him from overseas. Words along can not express our gratitude and appreciation for all the Joe was able to do for us to close in minimal time. Joe is fantastic to work with and we will definitely work with him again. Ten stars would be more appropriate for Joe. He provides the best customer service, knows his stuff and we would highly recommend him to anyone!
Tony Diaz
06:43 11 Jan 18
As a first time home buyer we were nervous about buying a house but Joe made it a very easy for us. He is very knowledgeable made it a easy experience. We had a fast closing and he explained everything clearly and got it done faster then we thought. I would highly recommend to anyone.
Maxim Khailo
18:13 27 Nov 17
Joe is amazing and works very hard for you. I highly recommend him. 10/10 would use again.
Mark Oberpriller
16:03 27 Nov 17
Joe is amazingly fast and extremely professional. I would recommend him to anyone without hesitation. If you need to close fast in the Seattle area, stop searching and use Joe.
Jesse Rodriguez
22:20 13 Apr 17
Joe is the best of the best. I've been referring clients to him for over 12 years. He'll close your loan fast!
Bo L.
2017-10-24 12:28:27
One word to describe Joe is WOW! We got our key in 2 weeks. Joe is on his game and a Broker extraordinaire. He's extremely responsive, professional, true...
Alma G.
2018-02-01 10:43:06
Above and Beyond!I dreamed of owning my first home and had been discouraged by many other brokers. Joe took the time to review my documents and suggest...
Jana S.
2017-12-28 15:10:16
300 hand claps for Joe!!! Wow service from start to finish. I presented an offer for a client and the listing agent was very hesitant. Joe called the...
Chris R.
2018-05-15 13:50:12
Joe was EXTREMELY helpful in guiding us through the mortgage process. He was great at explaining everything to us clearly and presenting all of our options....
James G.
2018-05-17 10:16:52
Joe was nothing short of fabulous! He guided my clients through the loan process and when they bought a high end home, he had their jumbo loan ready to...
Daniel N.
2018-06-07 00:37:50
Joe was a extremely personable and efficient broker. The communication was effective and timely. We felt great with the entire process and were fully...
Caitlin M.
2018-06-12 19:06:45
Living as natives in the ever growing Seattle housing market, my boyfriend and I thought it was out of our reach to ever buy a home as prices got higher, so...
Terry V.
2018-07-03 12:30:21
Joe is in a class by himself. Extraordinary Service! Others talk, He truly delivers. Extremely Fast Service. It is hard to impress me but he does every...
Mason M.
2018-08-24 12:21:24
Joe Tafolla is AMAZING! I have worked with Joe on numerous occasions and his service is outstanding. He is on top of his game and makes me feel like his #1...
Jonathan R.
2018-04-08 20:13:19
So where do i start? January 2018, My girlfriend and I decided it was time to stop renting and purchase our first home. We had no idea where to begin. so we...
Kris P.
2018-09-22 22:40:31
My wife and I are first time home buyers and had the great fortune of working with Joe Tafolla for our home loan. He guided us through the process...
Chiyo C.
2018-09-30 20:57:36
We had a great experience working with Joe Tafolla. We were first time home buyers and bombarded Joe with so many questions-- he always took the time to...
Jennifer M.
2018-10-22 12:23:50
We found Joe on Yelp. We decided to contact him for some information and he was very fast to answer and very honest and transparent from the beginning. We...
Yong-Hui G.
2018-10-31 23:50:20
Joe was great to work with. He was efficient, knowledgeable, and good at navigating the mortgage landscape. Moreover, he was transparent and responsive to...
Evelyn K.
2018-11-15 17:17:36
I normally don't write reviews about people or services unless they are really bad (to warn people about them) or if they are absolutely amazing- let's face...
Gary G.
2019-01-25 17:43:40
This is a long overdue review, but better late than never right. Joe helped me with the mortgage process last year when purchasing a home, and he went...
Scott A.
2019-03-02 08:10:02
Joe is the GREAT! He is helpful, responsive and makes the process of buying, and now refinancing, a breeze. If you are looking for local Seattle mortgage...
Mark N.
2019-05-29 12:00:55
Steve and his team provided outstanding service from start to finish. He was in constant communication with all parties and explained everything clearly. We...
Peta B.
2019-06-14 17:19:26
Very competent and extremely well versed in the business. Not to mention fast. Once I closed on selling me house in California, Joe and his team helped me...
Erik D.
2019-06-22 05:44:09
This was my third home and first transaction that went flawless. Joe was friendly, easy to work with and funny to boot. I highly recommend him for your...
Judy N.
2019-09-30 23:04:58
So appreciate Joe's feedback regarding my unique mortgage situation and having my best interests in mind and recommended not refinancing at this time. He is...
曼仪
2019-11-28 22:43:51
Joe did a really good job with getting the best rate and closing 7 days earlier. I definitely recommend talk to him before you use somebody else.
Frances L.
2019-12-18 17:04:22
Sending your financials over to a stranger can be a humbling experience but Joe and his team never made us feel anything but confident and supported. I...
Patrick A.
2020-01-02 14:08:42
Joe got back to me within minutes of my inquiry and without any request for payment or any referral fees what so ever, referred me to another broker who was...
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